Refund Policy

Eligible Refund Cases

You are entitled to a full refund in the following circumstances:

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  Non-delivery

  Your order was not delivered within the timeframe stated on the product page and we are unable to fulfill it within a reasonable extended period.

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  Incorrect item delivered

  The product delivered does not match the description, specification, or type of item you purchased.

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  Duplicate charge

  You were charged more than once for the same order due to a technical error.

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  Technical failure preventing fulfillment

  A verified technical error on our end prevented the order from being completed.

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  Boosting service not started

  You have paid for a boosting service that has not yet commenced, and you wish to cancel prior to commencement.

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  Incomplete boosting service

  A boosting service was only partially completed due to our team's inability to continue, and you have not received the agreed-upon result.

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

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  Order successfully delivered as described

  Once an in-game item, code, or currency has been successfully delivered to your account, the sale is considered final.

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  Change of mind after delivery

  We do not accept returns or issue refunds for buyer's remorse after a product has been delivered as described.

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  Boosting service with confirmed progress

  If a boosting service has already commenced and measurable progress has been made, a partial refund may be considered for the uncompleted portion only.

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  Account ban after service delivery

  X6RR LLC is not liable for account suspensions, bans, or penalties imposed by game developers or publishers following completion of our services.

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  Customer-provided inaccurate information

  If incorrect account details, region, or specifications provided by the customer caused delivery issues, no refund will be issued until accurate information is provided.

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  Violation of game publisher terms

  Consequences arising from the customer's breach of a game's Terms of Service or EULA are the customer's sole responsibility.

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  Fraudulent purchases

  Orders placed using fraudulent payment methods or with the intent to file illegitimate chargebacks are not eligible for refunds and may be reported to relevant authorities.

Cancellation Policy

For in-game items and digital codes: Orders that have already been fulfilled (item delivered, code generated) cannot be cancelled. If you wish to cancel before delivery, contact us immediately at refunds@x6rr.com.

For boosting services: You may cancel at any time before the service commences for a full refund. Once the boost has started, cancellation will be handled on a pro-rated basis based on progress completed at the time of the cancellation request.

How to Request a Refund

Refund Processing Times

Once a refund is approved by X6RR LLC, the refund is initiated through Stripe. The funds will appear on your original payment method within:

• •Credit / Debit Cards: 5–10 business days (depending on your card issuer)
• •Digital wallets (Apple Pay, Google Pay): 3–7 business days

Processing times are determined by your bank or card issuer and are outside our control. If you have not received your refund after 10 business days, please contact your bank first, then reach out to us at refunds@x6rr.com.

Chargebacks

Before initiating a chargeback with your bank or card issuer, you must first contact X6RR LLC and allow us a reasonable opportunity to resolve the dispute (minimum 3 business days).

Fraudulent or unjustified chargebacks — including those filed after services have been successfully delivered — may result in permanent suspension from our platform, reporting to relevant fraud prevention databases, and potential legal action. We maintain comprehensive records of all order deliveries and communications to contest illegitimate chargebacks.

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